Incorrect Software Update Plan "Success"

[Chris_Cover]

I've seen this a couple of times now where a device claims that a Managed Software Update plan has "succeeded" but the device has not actually been updated.

Most recent is a device set to go from 14.7.2 -> 14.7.3. It is still on 14.7.2 but the plan says it succeeded and there are no pending plans.

Operating System History says:

14.7.3

Download, install, and restart

Success

03/03/2025 at 2:11 AM

Details:

Install action:Download, install, and restart

Update action:Specific version (14.7.3)

Current state:PlanCompleted

Error reasons:

Deferrals:N/A

Previous notifications sent:N/A

Last event in the store:

"type" : ".VerificationResultEvent", "managementUUID" : "fa6332eb-f266-46f9-b476-82478fac0f4c", "processManagerUUID" : "f3a47dd9-42d9-4117-bccf-83ec73181ed8", "id" : 248580, "deviceObjectId" : 1, "eventReceivedEpoch" : 1740985898532

Not sure how it verified as done if the OS has not in fact been updated.

[sdagley]

@Chris_Cover Just to verify, these Macs have completed a restart and submitted an inventory since the PlanCompleted was reported?