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Install N-Able agent Mac OS X

  • August 22, 2017
  • 4 replies
  • 45 views

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Dear All,

I try to install the following:

All the files are required in order to install the agent. We first created a .pkg through composer which extracts the content to a folder.

Next we try to install the package with the following .sh script:

sh /Library/folder/batch-install.sh -P /Library/folder/agent-macosx.pkg -T / -s 'server-url' -c 'company name' -i 'id'

However JSS cannot install it due to a error. When I check the error it says the following:

Script result: sudo /Library/folder/agent-macosx.pkg/Contents/Plugins/ActDlg.bundle/Contents/Resources/InitialValidate -s server-url -n 443 -p https -f /tmp/nagent.conf -i id -c company name -l /tmp/nagent_install_log<br/>sudo: /Library/folder/agent-macosx.pkg/Contents/Plugins/ActDlg.bundle/Contents/Resources/InitialValidate: command not found<br/>Could not successfully self-register agent<br/>

When I copy the content of the package as a logged in user and I execute the same script there is no issue at all. The agent installs as it should be. Below you can find the permissions:

The upper permissions are the one when JSS extracts the content to the desired folder. After the extraction it tries to install it (as mentioned above) and gives the error:
Script result: sudo /Library/folder/agent-macosx.pkg/Contents/Plugins/ActDlg.bundle/Contents/Resources/InitialValidate -s server-url -n 443 -p https -f /tmp/nagent.conf -i id -c company name -l /tmp/nagent_install_log<br/>sudo: /Library/folder/agent-macosx.pkg/Contents/Plugins/ActDlg.bundle/Contents/Resources/InitialValidate: command not found<br/>Could not successfully self-register agent<br/>

The below permissions are the one when I manually extract the content to the same desired folder. I am logged in as the user and I am able to install the agent.

What can I do to make sure this agent is installed automatically through a profile or 'Self Service'?

4 replies

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  • Author
  • New Contributor
  • August 22, 2017

Nobody?


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  • New Contributor
  • December 27, 2018

Picking up on this old thread.. were you able to get this install sorted? Can't figure it out myself!

Thanks
Michael


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  • Contributor
  • September 4, 2020

I would like to know this as well please!

Facing the same issue with finding a way to package Apple Nable agent. Anyone have any suggestions?


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  • New Contributor
  • September 12, 2020

I am trying to deploy the N-able Agent the package deployed okay, but the registration token missing the activation token while to register the the agent, when i check the hidden files under N-able agent in Applications folder the .installationData.xml is there not pulling the activation token. any thoughts or tricks?