Installation of printers via Self Service

[mark_sampers]

We are looking at the possibility of offering printer installs via Casper's
Self Service. Currently all our printers deploy properly in our image
configurations, via Casper Remote or as part of policy install at start-up.

My problem: When I create the Self Service policy to install a network
printer and then try to invoke the installation via Casper's Self Service on
the end user's computer, the installation window goes into a never ending
status of: 'Starting CUPS'. The only way to end the session is to force
quite Self Service. (Once the computer is restarted the printer appears.)

Has anyone else experienced this issue? Does anyone have know of a fix?

Thank you in advance for any help or suggestions,

-- Mark Sampers
Technology Support Cluster Specialist
Independent School District 196
Rosemount-Apple Valley-Eagan Public Schools
3455 153rd Street West
Rosemount, MN 55068
651-423-7973

[#2]

Try deploying via a script? You'll need to go to that printer in your JSS to
get the JSS ID of the printer.

Then make a Self Service policy to run:

#!/bin/bash
jamf mapPrinter ­id <JSS ID of printer>

I believe the jamf mapPrinter command should stop cups, install the printer,
and restart cups for you.

Also, which version of the JSS and Self Service are you using?

Bob

[mark_sampers]

JSS-Self Service: 7.31

Mark