Inventory>Model on 10.8 machines

[dmartin]

Hi, sorry if I missed this elsewhere... Seems when I look at computer inventory for 10.8 machines, model information is not populated. Anyone else seeing this, any explanation?

thanks

[mm2270]

What version of the JSS are you on? if its not 8.6, you're going to see odd results on any Mac running Mountain Lion.

[ernstcs]

You need to be on version 8.6 to properly collect inventory information for 10.8 systems.

[dmartin]

sorry, I am running 8.6, I should have stated that earlier.

[ernstcs]

What version of Casper Imaging are you using?

[dmartin]

8.6 but these machines were not imaged using casper, they are machines that were reconned a while back and I just noticed today that field was empty.

[ernstcs]

I imagine if the binary updated on them when they checked into the JSS and you ran a jamf recon cycle it would update properly then. Bottom line, you need all the components of 8.6 to make it inventory properly.

[mm2270]

Is there anything else missing other than the Model info?
Is this happening consistently with any Mac running 10.8?

I wonder if you use System Profiler on those Macs what info it turns up. You can try remotely with system_profiler SPHardwareDataType or physically on the machines.

[alexjdale]

I've noticed that it takes a couple days to populate correctly, since it will use one inventory cycle to update the binary and then one more inventory cycle to correctly update the system information.

[dmartin]

Hi, thank for all the responses... I did a manual recon on a machine and it seemed to populate the hardware information.

mm2270: All the hardware info was missing, but showed back up after a manual recon. It seemed to be with machines that were in the JSS prior to my upgrade to 8.6 which I did yesterday. Any new machine I add with 10.8 on it shows up properly.

Since there are only a few machines with 10.8 in our JSS, I will dow what alexjdale suggested and give it a few days to see if they repopulate.

Dan