ios apps not installing

What is your license count on those specific apps?

we have plenty of licenses available on all of the apps shown - and that is only a partial list of what is not installing

Having this same issue. Plenty of licenses available.

Havin same issue ! did you have found a solution ??

Same issue, have had it for a while.

I have the same issue.

I’ve had intermittent success with apps not installing in OS X. One thing to check is if you had a previous token in the old vpp store... and you’ve moved to Apple school manager you may need a new token from asm...

Greetings Dennis Ssengooba hope alls well with you let me know if you get to the bottom of this problem

Did anyone ever find a resolution to this issue. I am experiencing this now.

having the same issue and i certainly have enough licenses

I'm just seeing this today on a couple of iPads. Self Service 10.7.0 was pushed out recently, hopefully not related

Ok it was just for a few apps on a few devices and cleared up. Apple problem?

I'm seeing this today also. But only some Apps. So weird. Could it be a mismatch between Self Service (10.7.0) on the iPad and my JSS (v10.3.1) ?

We have a similar issue with iOS app deployment, auto-installed and Self Service, works intermittently. The error is Pending - Application is not available to install. We try renewing the VPP token and refreshing the VPP content. We have plenty of licenses.
JAMF Pro 10.6.2. Self Service 10.7.0

FWIW, I have made some small progress by resetting an iPad, allowing itself to re-enroll into JSS, and then Apps begin installing. So maybe some iPads have a broken auth with MDM/DEP and so some Apps aren't installing? I hate that the workaround here (so far) is to nuke a device and force everything to download again, but at least it makes these functional. I hope it's not all my iPads, or that's going to be a huge problem. I don't have the time to reset 600 iPads in the 3rd week of school.

I just ran into this problem with a single iPad (but hoping I'm not going to see it on another). Is there another solution other than resetting it. I had just reset this iPad today for another reason and then this resulted. I did put a new TomCat 3rd party certificate in recently but I am not sure if that is related. As anyone found the answer here?

I am having an issue where I try to scope an existing Mobile Device App and after scoping it to a Smart Group and click Save it just spins and spins, never completes and does not add the scope. The only fix is to re add the app in mobile device apps and re scope all the other and the new one, that works fine. Lots of licenses available, anyone else having this issue?

Are you guys using a proxy?

This happened on 1 of of our iPads today. Very frustrating! I've tried unscoping/scoping the device in the App setup, restrictions, and layout. None worked. I tried re-enrolling without unenrolling and now I'm unenrolling to try that. Grrrr!

@listec try refreshing the license, see if that works.

I have seen this as well during the deployment of a new iPad. If the failed (or sometimes pending) command was flushed and then I rebooted the server, all apps would install within moments. Jamf found an issue with our MySQL database and fixed it.

I am having the same issue - in fact some apps seemed to have uninstalled as the count installed as went zero - I've been trying the "refresh" and update, but doesn't seem to be working.

I've been dealing with iOS apps not installing for over a week now. We've uploaded a new certificate, verified that the right ports are open on the firewall, tried completely wiping an iPad and re-enrolling via a pre-stage enrollment from scratch, but still no success. I'm not getting the license error message though. My error message is that the iPad can't connect to the iTunes Store. When I tried to send a JSS summary via the JSS, it wouldn't take my login credentials even though I can successfully log into JAMF Nation. Very bizarre and more than a little frustrating for me and for our teachers who are waiting on apps...

Having similar issues with 1 iPad with just Google Drive and Google Docs apps. We have enough within our VPP (they are free anyways). I've tried forcing updates, hard reset on the ipad, renewing licenses, etc. I even removed them from the scope of the configuration and the apps are still present on the iPad, dimmed and "waiting...". Not sure what's happening, but it's really frustrating because the iPad was requested for a student that needed it right away. Looking forward to hearing of any possible solutions to the issue.

Hi,
UPDATE: We have determined that this is a firewall/filter issue. Weird how it affects only few apps, several Google apps but not ALL google apps, and a random selection of others.
Apple published/updated this on 1/9/2019: https://support.apple.com/en-us/HT201999
We have added these urls to our rules but still no love.
We have a ticket open with our provider and we'll see what happens!

We just starting seeing this maybe 1 week ago. Jamf Pro 10.9, iPads either iOS 12.1.1 12.1.3 or also tried iOS 11.x
Apps seem to be a similar bunch across multiple Catalog entries and different schools.
If the apps were already installed they work fine, but new setups fail to install several apps.
(But some apps install fine)

Google Slides
Google
USA Today
Doodle Buddy are a few that consistently fail... greyed on device and "installing" in jamf
If you tap the app on the device:
Unable to install "name of app"
You must purchase the app to install it
<View in App Store>
<OK>

I have tried adding licenses in ASM, deleting the entry in our Catalog and recreating it
Wiping iPad and starting over

We upgraded to JamfPro 10.9 before New Year and also did the INNODB conversion, and this was NOT happening after winter break, no other changes.

I have a support ticket open and have sent logs, saw this and wondered if anyone had resolved their issues @lizmowens @NatalieG