iOS System Apps not installing by default

Caleb_Anderson
New Contributor III

We've just started running into an issue where the system apps that are removable on iPads such as Notes, Maps etc will not install on their own after setting up an iPad.

We have been able to successfully navigate around it by excluding the student from the config profile we use to restrict App Store usage, but in the past they've just been there and it hasn't been an issue. Is this a recent iOS update issue where they are no longer installed by default? If so, it seems odd that they would be trying to install at all if the app store restriction is whats stopping them at 'installing'.

9 REPLIES 9

larry_barrett
Valued Contributor

They are still free, but you will need a license (also free) to install them again. This happens after the first time you wipe an ipad (and everytime there after).

TLDR: Get licenses

journeyel
New Contributor

Im getting the same issue, the apps show on the home screen but display the error unable to Install when trying to use them
The apps being mentioned, Notes and Maps do not show up in VPP to purchase licenses.

pirireis
New Contributor

Having same issue in our teacher devices. There is no configuration profile on our teacher iPads. Try to add these apps from self service but couldn't achieve either. What am i doing wrong?

cf48f48b47784cd78027c7c04255ca31

Avalverde21
New Contributor

Same issue here, they are not available as VPP,

atomczynski
Contributor III

@pirireis Are you doing a restore from iCloud?

JonesT
New Contributor

Good afternoon. Hoping someone resolved this error as it has occurred with an iPad this week. Wiped and set-up via Jamf Pro without issue, but - exactly as @piriries demonstrated - the device appears to require apps to be restored from iCloud. I have never encountered this issue before and have wiped 100s of iPads via Jamf over the years. Any help much appreciated, thank you.

nnewport
New Contributor III

We are starting to run into this issue on many iPads. The only solution we have had so far is to do the "Reset All Settings" option in Settings>General>Reset. That seems to fix the problems with those apps. However, if anyone has a better solution I would love to know it.

MonicaS
New Contributor

We are also having the same issue. The files look like the screenshot from pirireis. I tried the "Reset All Settings" and that did not work.

cripleyLCS
New Contributor

Any one find a solution for this? I have the same issue with multiple iPads. When I prepare an iPad in Apple Configurator, I am missing system apps like Notes, FaceTime, etc. Big one for us is the Notes app, which isn't available in VPP.