Posted on 10-20-2021 09:36 AM
Seeing an issue on newly imaged macs and new out of the box. They are Jamf enrolled manually, MDM profile installed, certs installed, forticlient installed, wifi cert installed, AD joined… throughout several reboots after each of these steps the MDM profile and other profiles go unverified and the ca certs disappear. The only work around so far has been removal of the device from Jamf then manually re-enroll which brings back the jamf cert but not the other ca certs needed.
Posted on 10-21-2021 04:57 AM
Honestly, I recommend opening a ticket with JAMF. We all literally pay them for support, and this sounds like a pretty serious issue with enrollment.
I would suggest checking for any Pending and especially Failed commands. Pay special attention to MDM errors. Make sure your Apple Business manger instance is good, and all the certificates between JAMF and ABM are good. I have a gut feeling this is APNS related, possibly renewed something with the wrong account.
Posted on 10-21-2021 09:24 AM
Thanks for the advice. I will check the certs between Jamf and ABM! Good idea.
I am definitely opening a ticket with Jamf.
Posted on 08-24-2022 08:15 PM
@KatMin Did you find a fix? I'm having the same issue at a school I've moved to and I really can't afford for it to keep happening
Posted on 07-31-2023 10:53 AM
@KatMin Could you add the fix please and thanks. I am having a similar issue.