iPads Enrolled Manually - Self Service not working

z_Sam
New Contributor

So I've enrolled a few iPads into JAMF Pro manually and everything goes okay...

...until I try to launch Self Service. It tells me that "this app must be associated with a Jamf Pro Server". 

 

Kind confused, as I thought it would know that by default? As in, that's where I enrolled it from, right? 

 

Bangin' my head against a wall here. :)

1 ACCEPTED SOLUTION

RLR
Valued Contributor

I'm not sure if there is a difference between manually enrolled devices and DEP enrolled devices when it comes to self server but are you using the web clip version or the app version of Self Service? You can check this by going to Settings > Self Service > IOS. If you're using the app version, you will need to set the App Configuration. More information can be found here: https://docs.jamf.com/10.27.0/jamf-pro/administrator-guide/Jamf_Self_Service_for_iOS.html

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2 REPLIES 2

RLR
Valued Contributor

I'm not sure if there is a difference between manually enrolled devices and DEP enrolled devices when it comes to self server but are you using the web clip version or the app version of Self Service? You can check this by going to Settings > Self Service > IOS. If you're using the app version, you will need to set the App Configuration. More information can be found here: https://docs.jamf.com/10.27.0/jamf-pro/administrator-guide/Jamf_Self_Service_for_iOS.html

z_Sam
New Contributor

I was being very dumb (not an uncommon thing) and forgot the app config. Thank you!