iPod in Lost Mode & iPad unable to change pin - No Wifi when locked

peterdixon
New Contributor

Hello,

I have 2 issues that I think have the same root cause.

I enabled Lost Mode on an iPod and is now in lost mode. I have sent the 'found' command but the device doesn't seem to be connecting to the WiFi network to receive the message.

Also I have a iPad that the teacher forgot the unlock code for, again it isn't displaying that it is connected to the network and therefor the change passcode command isn't being received.

1 REPLY 1

peterdixon
New Contributor

Sorry forgot to say before I sent - thanks for any help on this.