Is it normal for AAD to prompt for sign-in every week?

petestanley
New Contributor III

Hi,

Our users on devices configured with Jamf Pro/InTune integration get prompted with the below to sign-in/register with AzureAD about once per week.

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Is this normal behaviour for you other hybrid Jamf/Intune users? Is there anyway to prevent the need for additional sign-ins?

  • Jamf Pro Cloud
  • Intune Integration.
  • AzureAD (no on-prem)
  • MacOS Catalina
9 REPLIES 9

mfletch
New Contributor

We've dealt with this for years and were never able to get a solution from Jamf, so we moved away from Intune doing our compliance check, and we still have random users that get prompted to sign into JamfAAD so we just changed the permissions on JamfAAD so it can't launch. It was the only way we were able to get it to stop bothering users.

andymcp
New Contributor III

I haven't had a chance to test this myself but it sounds like this could help the re-auth situation: https://www.jamf.com/jamf-nation/articles/790/customizing-the-jamfaad-retry-logic-for-the-microsoft-...

alexjdale
Valued Contributor III

Yep, try those settings, we've been using them and I haven't had a prompt in ages.

petestanley
New Contributor III

Dunno how I missed this. Will test the linked CP.

Thanks for the link folks!

bwoods
Contributor II

@mfletch can you show me how you changed the permissions of the jamfAAD prompt? I would like to put it out of it's misery.

jaybagley
New Contributor

The link provided doesn't work, does anyone have an updated one?

bwoods
Contributor II

@jaybagley is this what you're looking for? 

jaybagley
New Contributor

I don't think so, this doesn't address the weekly re-authentication that we are seeing. Unless I am missing something

bwoods
Contributor II

Upvote this: JamfAAD should use web view instead of | Jamf Nation Feature Requests. Complain to your customer success reps as well.