Issue Installing Symantec on Mac Machine

[joecoyle]

Hello,

I am currently having an issue with installing Symantec on any MAC device (does not matter the OS). When running the policy, I get an error message:

Installing SEPRemote v.14.3.5055.3000.pkg...

Installation failed. The installer reported: installer: Package name is SEPRemote v.14.3.5055.3000 installer: Installing at base path / installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “SEPRemote v.14.3.5055.3000.pkg”.)

I assume this has something to do with the package but this just happened out of no where so I am confused on what the issue on/ where to get a new package.

Any ideas?

[jamf-42]

inspect the pkg with https://www.mothersruin.com/software/SuspiciousPackage/ see what the scripts are trying to do.. 

and of course ask the vendor.. 

[sdagley · Accepted solution]

@joecoyle In addition to @jamf-42 's recommendation of examining the SEPRemote package to see what the scripts in it do you should also examine the install.log file on a Mac exhibiting the failure because there will be much more detail in that log than reported in the policy log.

[joecoyle]

The issue was that I had to re-install a new remote package from Symantec in the newest OS