JAMF Pro 11.3 with fresh LINUX 8.8

[sprintership]

Hello,

I believe I do soemthing wrong here:

1. Installed fresh Linux 8.8 

2. Installed java 11 devel

3. Installed MySQL 8.36 

4. run jamfproinstaller and:

[2024-03-14 09:49:18]: Installing...
[2024-03-14 09:49:18]: Starting Tomcat Installation...
[2024-03-14 09:49:18]: Detected previously installed Tomcat...
[2024-03-14 09:49:18]: Upgrading Tomcat service...
[2024-03-14 09:49:18]: Reloading system daemon...
[2024-03-14 09:49:18]: Enabling Tomcat to run at startup...
[2024-03-14 09:49:18]: Copying backup of Tomcat (/usr/local/jss/tomcat) to /usr/local/jss/backups/tomcat/2024-03-14_09-49-18...
[2024-03-14 09:49:20]: Copying Tomcat files...
[2024-03-14 09:49:20]: Setting permissions...
[2024-03-14 09:49:20]: Restoring /usr/local/jss/tomcat/conf/*.xml...
[2024-03-14 09:49:20]: Transforming the server.xml...
[2024-03-14 09:49:22]: Transforming the web.xml...
[2024-03-14 09:49:23]: Restoring /usr/local/jss/tomcat/.keystore...
[2024-03-14 09:49:23]: Restoring /usr/local/jss/tomcat/bin/setenv.sh...
[2024-03-14 09:49:23]: Tomcat Installation Done!
[2024-03-14 09:49:23]: Starting Jamf Pro Installation
[2024-03-14 09:49:23]: Deleting Tomcat work directory...
[2024-03-14 09:49:23]: Copying Jamf Pro Webapp...
[2024-03-14 09:49:24]: Jar command found...
[2024-03-14 09:49:24]: Creating the ROOT webapp directory for extraction point
[2024-03-14 09:49:24]: Extracting ROOT.war using jar command...
[2024-03-14 09:49:27]: ROOT.war extracted successfully
[2024-03-14 09:49:27]: Done extracting war...
[2024-03-14 09:49:27]: Finalizing Tomcat and Web App settings...
[2024-03-14 09:49:29]: Applying database.xslt to database.xml...
[2024-03-14 09:49:30]: Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/xml/DataBase.xml.new
[2024-03-14 09:49:30]: Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/xml/restrictions.xml
[2024-03-14 09:49:30]: Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/log4j2.xml
[2024-03-14 09:49:30]: Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/dal/cache.properties
[2024-03-14 09:49:30]: Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/dal/ehcache.properties
[2024-03-14 09:49:30]: Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/dal/memcached.properties
[2024-03-14 09:49:30]: Tomcat startup failed

my MySQL:

mysql> show databases;
+--------------------+
| Database |
+--------------------+
| information_schema |
| mysql |
| performance_schema |
| sys |
+--------------------+
4 rows in set (0.01 sec)

[sprintership]

NAME="Oracle Linux Server"
VERSION="8.9"
ID="ol"
ID_LIKE="fedora"
VARIANT="Server"
VARIANT_ID="server"
VERSION_ID="8.9"
PLATFORM_ID="platform:el8"
PRETTY_NAME="Oracle Linux Server 8.9"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:oracle:linux:8:9:server"
HOME_URL="https://linux.oracle.com/"
BUG_REPORT_URL="https://github.com/oracle/oracle-linux"

[sprintership]

Verifying archive integrity... All good.
Uncompressing Jamf Pro Installer 100%
Starting the Linux Jamf Pro Installation
Checking installation requirements...
Checking for a 64-bit OS...OK
Checking available disk space...
OK
Executing set-java-home...
JAVA_HOME is ''...
Setting JAVA_HOME to '/usr/lib/jvm/java-11-openjdk-11.0.22.0.7-2.0.1.el8.x86_64'
Checking for Java 11...
Verifying JCE Unlimited Strength Jurisdiction Policy files...
Java JCE files verified
Checking if Tomcat is running...
checks/testTomcatRequirements.sh: line 48: lsof: command not found
checks/testTomcatRequirements.sh: line 48: lsof: command not found
Passed Tomcat requirements...
Passed all requirements

The InnoDB storage engine for the MySQL database is required for Jamf Pro 10.10.0 or later. Jamf Pro 10.10.0 or later will not start if any database tables use the MyISAM storage engine.

After running the installer and before starting Jamf Pro, you must convert any existing MyISAM database tables to InnoDB (if you have not already done so). Please allow for extra time to complete the entire upgrade process.

For more information, see the following Knowledge Base article:
https://www.jamf.com/jamf-nation/articles/531

Press any key to proceed:
To be installed into /usr/local/jss:
* Tomcat 9.0.85
* Jamf Pro
* Jamf Pro Server Tools

Recommended hardware:
* A 64-bit capable processor
* 8 GB of RAM
* 150 GB of disk space available

Proceed? (y/n): y
Installing...
Executing set-java-home...
JAVA_HOME is ''...
Setting JAVA_HOME to '/usr/lib/jvm/java-11-openjdk-11.0.22.0.7-2.0.1.el8.x86_64'
Starting Tomcat Installation...
Detected previously installed Tomcat...
Upgrading Tomcat service...
Reloading system daemon...
Enabling Tomcat to run at startup...
Copying backup of Tomcat (/usr/local/jss/tomcat) to /usr/local/jss/backups/tomcat/2024-03-14_10-12-43...
Copying Tomcat files...
Setting permissions...
Restoring /usr/local/jss/tomcat/conf/*.xml...
Transforming the server.xml...
Transforming the web.xml...
Restoring /usr/local/jss/tomcat/.keystore...
Restoring /usr/local/jss/tomcat/bin/setenv.sh...
Tomcat Installation Done!
Starting Jamf Pro Installation
Deleting Tomcat work directory...
Copying Jamf Pro Webapp...
Jar command found...
Creating the ROOT webapp directory for extraction point
Extracting ROOT.war using jar command...
ROOT.war extracted successfully
Done extracting war...
Finalizing Tomcat and Web App settings...
Applying database.xslt to database.xml...
Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/xml/DataBase.xml.new
Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/xml/restrictions.xml
Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/log4j2.xml
Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/dal/cache.properties
Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/dal/ehcache.properties
Restoring /usr/local/jss/tomcat/webapps/ROOT/WEB-INF/classes/dal/memcached.properties
Tomcat startup failed

[StadtHusum]

Did you try MySQL 8.0.34?

See Jamf Pro System Requirements - Jamf Pro Release Notes 11.3.0 | Jamf (Jamf Pro Server Environment)

[sprintership]

Yes, I tried 8.34, and the same issue. 

Its not MYSQL - even Ubuntu 18 with MySQL 8.36 works fine. Its something else not related to MySQL. 

I have tried:

RHEL 8.2 with MySQL 8.34 & 836 - same issue - same error

RHEL 9.2 with MySQL 8.34 & 836 - same issue - same error

Centos 8 with MySQL 8.34 & 836 - same issue - same error

Ubuntu 18, 20, 22 with MySQL 8.34 & 836 all fine. My assumption is RHEL 8.2 & 9.2 was not tested and not ready for using JAMF pro installer - ??????

[sprintership]

anybody else having an issue with Linux 8 or 9?

[Dharmateja_A]

I have started migrating from RHEL 7 to 8. 11.4.0 installed successfully on RHEL 7, after installing JAMF on RHEL 8.9 tomcat failed to start

[Dharmateja_A]

Have you tried running startup.sh? instead of tomcat service unit?

I tried startup.sh it worked. Also check catalina.out file in /usr/local/jss/tomcat/logs/catalina.out