Jamf Pro 11 Password Issue

New Contributor II

Hello togehter

I just ran into an issue where I updated to Jamf Pro 11 and after that I could not log in anymore. There is an issue if the password has special characters. But the hot fix is already on the way:

This behavior has been documented under the PI114369 and it looks like passwords with special characters like % & or + will not work on Jamf Pro 11. Next week we will release a 11.0.1 hotfix, which should resolve the issue, but until it is released, I would recommend using passwords without special characters.

New Contributor II

I found this out the hard way. Thankfully someone else on my team was able to verify they could login.

New Contributor

Do we know why this isn't listed under Known Issues? Is it because it's already fixed, but not public?

Contributor III

I assume a hyphen is normally considered acceptable as a special character? I was trying to update our API user account and it's complaining about the password. It has numbers, upper/lowercase letters, so the only thing I can think is that it's not taking the - characters.

In my case, I was able to set the passwords for Standard Users just fine. Logging in is when the error occurs.

I think the login window is parsing the password incorrectly, because even when using AD authentication, our AD logs show the user using the incorrect password even when double-checking.