Posted on 08-09-2019 06:17 AM
Anyone else slightly frustrated by the quality of responses from Jamf Support as of late?
-----Original Message----- From: Jamf Support firstname.lastname@example.org Sent: Thursday, August 8, 2019 7:36 AM Subject: RE: MySQL 5.7.8 or later will be required in an upcoming release of Jamf Pro.
Thank you for reaching out to Jamf Support. We are happy to help!
What the release notes are referring to is that some instances are still running on Java 5.7.7 and below. Those instances of Java will need to updated before upgrading to the newer versions of Jamf Pro. In your case you do not need to worry about upgrading Java at this point.
Let me know if that answers your question or if more explanation is needed.
Thank you and have a wonderful rest of the day!
Cheers, Justin Jamf Technical Support Jamf Nation - Support Portal Jamf Nation - Knowledge Base and Resources Support Line: 844-411-5263
Posted on 08-09-2019 06:21 AM
Ha! Well you try talking about migrating to MySQL 8 with all the character set changes that will be required.
Posted on 08-09-2019 07:23 AM
I personally would have addressed this privately and not included the rep's information.
Posted on 08-09-2019 07:31 AM
@bpavlov Yeah, well, that seems to be falling on deaf ears, so here we are.
And by "rep's information", you mean the first name and the general Jamf Support number?