Jamf Remote to Big Sur

[EliasG]

Seems after the user updates to big sur we can no longer remote into macs.

Any idea?

[Chris_Hafner]

FWIW, I can. Do you have an error message or anything like that? Also, what are your versions of JAMF software?

[EliasG]

@Chris_Hafner ending Wake On LAN command...
Opening SSH Connection to 10.101.2.79...
Accepting authentication method...
Authenticating...
Successfully authenticated.
Verifying Computer's Identity...
The MAC Address has been verified.
Checking Operating System Version...
Running macOS 11.2.1 (20D74)
Verifying /usr/local/jamf/bin/jamf...
/usr/local/jamf/bin/jamf version is 10.27.0-t1612450030
Preparing Policy...
Executing Policy 2021-02-25 at 6:52 PM | elias.giannakopoulos | 1 Computer
Submitting log to https://elpsma.jamfcloud.com/
Finished.

but nothing happens when i use jamf remote..

I tried using VNC Command through connect to server also no connection at all

[Chris_Hafner]

OK. This looks like the list of steps when JAMF Remote runs a policy, not screen sharing. Do you have a list or log of that? Also, am I wrong about what you've listed here?

[EliasG]

@Chris_Hafner this is the message I get trying to remote using jamf remote into a end-user mac

[Chris_Hafner]

Can you verify the version of JAMF Remote you're using? Something is very off here. Those messages indicate that it's not even trying to screen share. Not sure how the VNC command works through the Connect to Server interface. Can you use the Screen Sharing app to connect to a remote machine?

[EliasG]

@Chris_Hafner I am using the latest version.

[Chris_Hafner]

@EliasG OK good. Can you use the built-in Screen Sharing app to remote to a machine?