JAMF Shared iPad DEP setup

KyleEricson
Valued Contributor II

Is the Shared iPad mode only for Apple Classroom setup. I keep getting this error when trying to create this in JAMF.
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3 REPLIES 3

michael_devins
Contributor II
Contributor II

Are you checking the box to make devices Shared iPad? Are you using DEP as a part of Apple School Manager?

KyleEricson
Valued Contributor II

Yes and not using Apple School Manager.

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michael_devins
Contributor II
Contributor II

Shared iPad requires that DEP devices be associated with Apple School Manager. It is not supported with Apple Business Manager or DEP at deploy.apple.com. If you are an education customer, see this article for how to migrate from DEP to Apple School Manager and gain compatibility with Shared iPad.

I'm not sure what technical error DEP is throwing to display that error but it appears that non-ASM DEP is rejecting your PreStage Enrollment settings due to that Shared iPad box being checked. If you uncheck Shared iPad, I suspect the error would go away. If you can file a case with support, we can investigate the specific error and make sure we're displaying a more relevant message if that is in fact what's happening.