JSS removes provisioning profiles

[Kafke]

Hi all,

Since a few month our JSS deletes the provisioning profiles on our mobile devices. If the profile is removed our inhouse apps crashes on startup (because of the missing profile). We have a workaround, but the iPad have to be online for this (annoying) workaround. We have 10 installations for different countries. The most of them with a different JSS version. And the problem exists on all of them.

A few informations (let me know if you need more information):

• we have between 4 and 8 provisioning profiles on each JSS installation.
• about 600 enrolled mobile devices/server (one server > 1200 devices)
• The Management History shows "Remove Provisioning Profile _profilename*"

Sometimes the profile will be installed when the user open the Self Service. But very often the user has to reinstall the apps.

Hope you can help me.

[Kafke]

Can someone help me with this problem? It's very annoying!

[NickKoval]

Are the apps being suggested to the end users via a push notification or are they just available in self service for user-initiated install? I've seen odd behaviors like the JSS removing the app / profile if the application is changed from a recommended install to just a self service install.