Known Wi-Fi Networks Disappearing

[infrase2020]

Hi,

We have had quite a few calls into our service desk recently where users are unable to connect to known networks. Upon further investigation it appears that all known networks have disappeared from the device however the profile is showing as installed on the management profiles. 

The workaround is to exclude them from the configuration profile and then re-add them which solves the issue, but this is becoming a bigger issue.

Has anyone been able to resolve? 

Thanks

Ashley

[dadaaas]

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@infrase2020 wrote:

Hi,

We have had quite a few calls into our service desk recently where users are unable to connect to known networks. Upon further investigation it appears that all known networks have disappeared from the device however the profile is showing as installed on the management profiles. 

The workaround is to exclude them from the configuration profile and then re-add them which solves the issue, but this is becoming a bigger issue.

Has anyone been able to resolve? 

Thanks

Ashley

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It sounds like there may be a conflict or bug with the device's management profiles. You can try resetting the network settings on the device, which may clear any corrupted data causing the issue.

[infrase2020]

Hi @dadaaas 

To give some context, we have a single configuration profile containing a trusted root CA, a SCEP certificate, 6 x networks (SSIDs and 1 x wired). 

This is happening on multiple devices with different OS versions (i.e. 14.5, 14.6, 15.1.1), any ideas what would cause this? 

thanks

[David5vor12]

We have the same problem on iPads. 

Once it good popular to use VPNs or Personal Hotspots to escape Classroom, we activated the "Only connect to known Networks" Payload on a few of the devices. This works for the majority of the devices but a few keep coming back back, having the issue that none of our networks are shown when scanning for SSIDs.

I checked the list of restrictions on one of the iPads, all SSIDs were listed. 

My guess so far is that it either is a problem when using Network Configuration Profiles or that it might be an issue when the WiFi Password Encryption is set to Automatic in the Profile.

[PE]

I have also this problem with wifi disappearing, solution is remove profile and add again, but we have FortiNAC here and i think the problem is in that, (before we had Cisco ISE and that just work)