Mac Apps (Jamf App Catalog) do not appear in Self Service

[Mowmow003]

We migrated from on-premise Jamf Pro to Jamf Cloud, and recently some users cannot see the apps deployed from Mac Apps, while others can. We are using a single Smart Group, but we are puzzled as to why it does not appear on other machines, even on Zero Touch built devices.

Do you have any idea why this is happening? And can you advise me on where I can troubleshoot this? Thank you so much.

[arnoldss]

We're having the same issue on Jamf Cloud, users on newer Apple Silicon devices don't get some of "Jamf Catalog Apps" (i.e. Slack). All of the devices are in the same Smart Group.
For now we just install them manually, might need to go back to packaging and deploying them via Policies, which is a bummer.