Manage Engine Desktop Central

ray_henry
New Contributor II

Anyone out there have any luck pushing Desktop Central agent via Jamf? I get the error below trying to push the client I download from Desktop Central.
Installation failed. The installer reported: installer: Package name is ManageEngine DesktopCentral Agent
installer: Installing at base path /
installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “DesktopCentral_MacAgent.pkg”.)

2 REPLIES 2

rnoureddine
New Contributor III

@ray.henry , I also use Manage Engine's DC and always run into issues using the agent. The only way to fix this issue is by re-packaging the agent on your own, here is what I normally do to package it via Composer:

1- Download the agent from the DC site
2- Open Composer and drag your package from step 1 into it
3- Create a folder structure as you see in the screenshot above
4- Package it 5- Copy the package to to your DP and create your policy

If this is a machine with an existing agent on it, you might want to configure Files and Processes in your policy so that the Agent restarts after the upgrade

44ff96d003e8495c9b84c17110a38863
And this is how the package looks like in Composer
d9499f3bda6342e9a37994702f57f8b3

Hope this helps

ray_henry
New Contributor II

Thank you so much! Worked like a charm