Managed iPad which is Auto Enrolled - Management Commands are stuck with status "Pending"

dlondon
Valued Contributor

On the iPad: General > VPN & Device Management only displayed VPN - not anything to do with MDM

Upgraded to the latest OS from the device and now I see all the Configuration Profiles in General > VPN & Device Management but still when I try and do anything that uses a remote command from Jamf Pro such as restart or Inventory it stays with a status of "Pending". The MDM Profile looks to be current.

Before upgrading iOS there were a bunch of failed commands like this in Jamf

The UUID for the profile β€œSelf Service Web Clip” is not unique.

My current idea is to wipe it and rebuild with Apple Configurator.

If it was a Mac I'd try a "profiles renew -type enrollment" command but I can't see how to do that for an iPad

This is 1 of 80 but the only one that is misbehaving

It, like the other 80 received a new config profile to access the wifi a week or so ago changing from user authentication to certificate authentication.  It can access the internet fine so it's not simply a network issue

Apart from Wipe/Rebuild, does anyone have any other ideas of things to try?

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