Posted on β02-22-2021 08:15 AM
Hello, I've been unable to find answers to these questions in regard to managing Mac App Store Apps via Jamf Pro (looked in admin guide and YT channel with no luck)
Question 1: I've deployed an app to a user via Mac App Store Apps and the user has subsequently put the app in the bin on their device. How do I remotely reinstall the app in this scenario? In the Jamf Pro web app I can see that the number of "in use" licenses for that application is "2" when I would expect it to now be "1" since one of two users manually uninstalled the app.
Question 2: How do I remotely uninstall a Mac App Store App from a user device? We installed an application then in "Scope > Targets" removed the user however the application has not been uninstalled from their device.
Posted on β03-12-2021 09:52 AM
I'd also like to know question 2 there. Unlike iOS, if you un-scope a Mac from an App Store app... it doesn't uninstall the app.
Posted on β03-12-2021 11:52 AM
I am also having some issues with Mac App Store apps and have found the documentation to be lacking in this area. In my case, I added an app on 14 newly enrolled computers (to be installed immediately). The app was missing entirely from 2 of 14 although a license was allocated to it. Due to lack of time - I ended up installing the app manually on those 2 computers so I could get them in the hands of users.
UPDATE: I found this post to be helpful Remote uninstall and install of app on a single device in a scope.