Is anyone else seeing issues with MS Office Autoupdate on the latst couple versions of Big Sur? This is recent for us. Office installs via Jamf Pro, but when any account tries to run the Autoupdate they get a permissions error. There is no config profile blocking permissions. Even admins cannot run the updater. This is happening on every new install of office for the last couple of weeks.
Have tried permission repairs with Disk Utility. Tried the following:
sudo chown -R root:wheel /Library/Application\ Support/Microsoft/MAU2.0/Microsoft\ AutoUpdate.app sudo chmod -R 775 /Library/Application\ Support/Microsoft/MAU2.0/Microsoft\ AutoUpdate.app
I downloaded the latest standard installer yesterday and it produces the same issue when installed via Jamf Pro.
We have found 2 solutions:
<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>AcknowledgedDataCollectionPolicy</key> <string>RequiredDataOnly</string> <key>HowToCheck</key> <string>AutomaticDownload</string> </dict> </plist>
I have played with different settings in the config profile to no avail. I have to completely remove any changes to the plist or they cannot run autoupdate.
The problem is, if I remove the config profile thousands of machines will get the stupid data use policy popup, so neither are good solutions.
Any advice is appreciated.
Yes I'm seeing it on both Office 365 installs and Office 2019.
Some say 'you do not have permission to open the application' and others say it 'can't run because it no longer supports the classic environment.'
On a one to one device a reinstall or manual run of the MAU will fix the issue. But that's just for that one user account. I'm testing 2019 on a student lab device and a log out / log in using a new standard test account results in the message coming back. I might not install the MAU all together on student machines until this is resolved and push out office updates via patch management.
We filed a bug with Microsoft on this, they said they are working with Apple. The easiest fix is to navigate to the directory and open it from there, for some reason that works but opening it within one of the Office applications does not work. Once you have navigated to the file and opened it, then it works just fine from any application. You have to do this on every profile. They have no official fix yet, just a work around.
@chelm do you happen to have a case# with Microsoft? I went to our o365 team, they contacted their rep, and they said they haven't really heard of it other than to reinstall Mau again, which is fine, but I'd rather wait for a fix before deploying a new version. Any help would be appreciated. Thanks.