need fix erro in my gsx access

[dah0041]

Hello,
i can't make carry in repair cases in my gsx account,everytime i tried to make repair i put correct serial number with same GB ,same model ,color as replacement but i got invalid serial number so why i got that error ? where is my mistake? how to fix that erro?

[rquigley]

Hi dah0041,

You'll need to speak to Apple about this issue. This forum is for customers of JAMF products, and don't have access to any issues within GSX.

[GabeShack]

Make sure you are not putting in an S at the beginning of the serial number. When you scan an apple serial number with a barcode reader (from its box) the barcode scanner reads the S which just stands for "Serial number" No apple product starts with an S in its serial number.

Gabe Shackney
Princeton Public Schools