New install on macOS Sonoma, request new password but won't accept it
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Posted on 09-29-2023 03:21 AM
Our company recently installed Jamf on our Mac. Me and some colleagues on Sonoma are locked out of our accounts because a new password is required but the password is not accepted. In short:
- No Jamf installed. All is well.
- Upgrade to Sonoma. All is well.
- Install Jamf. Accept the certificate, check it out in System Preferences. All seems well.
- When the screen saver lock kicks in, try to log back in.
- A new password is requested. Enter it, in both fields.
- Password is rejected because "Your password does not meet the requirements of the server."
Some notes:
- The built-in macOS password check shows all rules in green.
- I did try every password config that would make sense, no luck, and I don't think that's it
- I'm very puzzled about the need for "the server" to see my local admin password, WTF?!
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Posted on 09-29-2023 04:02 AM
Worth mentioning:
- As I was effectively locked out of my account, I did a hard reset
- Reboot and log in with the old password
- The password reset prompt returns
(╯°□°)╯︵ ┻━┻
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Posted on 09-29-2023 05:05 AM
Looks like you have a password policy/Configuration profile with this attribute set:
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Posted on 10-06-2023 02:58 PM
Facing the same issue. Our password policy does not have have "Change at Next Authentication (macOS 10.13 or later)" set
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Posted on 10-02-2023 01:46 AM
Obviously, but the thing doesn't work.
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Posted on 10-05-2023 11:23 AM
From a different company, but same issue. Is there a solution yet?
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Posted on 10-12-2023 02:24 AM
We also face the same issue.
Unfortunate for us is that our FileVault 2 keys are also lost.
Is there a fix yet ???
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Posted on 10-13-2023 05:25 AM
I also have the same issue. I guess this is an issue on macOS Sonoma. I had to exclude the computer from the password policy to fix this. Anyone else have a solution?
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Posted on 10-17-2023 03:10 AM
hi,
i've managed to solve this issue by doing the following steps:
1) enter into recovery mode (it might prompt you for the recovery key)
2) reset the password via the terminal
3) reboot and login
kind regards,
Fabio
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Posted on 10-17-2023 03:16 AM
Yes, but this resets the keychain passwords as well which will be another problem for most users.
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Posted on 10-17-2023 05:30 AM
sorry.. what do you mean resetting the keychain passwords?
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Posted on 10-17-2023 06:22 AM
Once you reset the password using the recovery mode, the saved passwords on keychain are all lost. This means you need to connect your Wi-Fi again, enter your email passwords, iCloud password, etc.
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Posted on 10-17-2023 06:08 AM
Un-fortunately, we are in a situation where we do not have a FileVault recovery key.
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Posted on 10-18-2023 12:18 AM
Try to remove this computer from the scope of password policy and try to login with the same password.
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Posted on 10-24-2023 01:33 AM
What worked for us (on a single machine, not a solution in scale) was to deploy a config profile with password requirements, and then revoke it. then for some reason macos accepted a new password when entered...
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Posted on 10-27-2023 10:25 AM
For this password reset issue, I have written a help article. https://help.swif.ai/en/articles/8524686-new-install-on-macos-sonoma-request-new-password-but-won-t-...
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Posted on 01-02-2024 08:34 AM
hi @angelohuang thanks for putting this article together.. is there an official announcement from Apple regarding the bug fix and which version specifically it has been addressed? thanks