Leo,
If you go to Management -> Mobile Device Enrollment, then choose either OTA
Invitations or Enrollment by URL, depending on how you enrolled the device.
What does the status say next to the enrollment action you performed. When
we had this issue it was due to enrollment not completing correctly. I
would ensure that the mobile device can receive traffic from
gateway.push.apple.com through port 5223. Make sure the mobile device can
contact your jss through 8443, or 443 whatever you made your https
webaddress port. Then also make sure your server can contact
gateway.push.apple.com through port 2195. Also you may see traffic your
mobile device to your JSS over port 9006 which is the default http port for
traffic, disregard this or disable it in your JSS.
Good luck.
Dave
David Bruno
Security +, RHCT, CCNA, CCA
Computer Scientist
U.S. Army Research Laboratory
Scientific Computing Branch
410-278-8929
david.bruno at us.army.mil
