Nudge with Erase-Install refuses to open Self Service

Riverside_Kid
New Contributor II

I have several older OS machines to upgrade, Big Sur, Monterey, Ventura.  I am configuring Nudge to launch the Erase-Install script but when Nudge attempts to launch the actionButtonPath of "jamfselfservice://content?entity=policy&id=2909&action=execute" the screen flashes and I get an error stating that "Self Service Quit Unexpectedly."

Now if I open self service first and THEN click the Update Device button the upgrade starts and completes successfully, but I doubt many of my users would think to do this and I would rather this not be the 'permanent' solution.

Is there a known issue (with solution) where the installation URL from Self Service does not function as expected?

Thank you in advance!

1 REPLY 1

andrew_nicholas
Valued Contributor

Yes, it was introduced with 11.6.1. PI119354