Office 365 Login - Blank Screen and Hangs

briand4911
New Contributor

We are having issues with the O365 login screen freezing after users change their passwords via the SSO extension. Since O365 uses Safari for the sign-in window, it seems to be a Safari issue as we can't even login to office.com. The only workaround we have is to wipe the Mac and rebuild it.

Anyone else having this issue? Is there a solution?

For clarity:

1. User changes password using the SSO Ext in the menu bar. - No issues

2. User opens an Office desktop app - prompted to sign in and the window and the app freeze (hang) 

3. Open Safari, same thing getting to office.com - Safari freezes (hangs)

3. Open Chrome, can use Office web apps with no issues.

1 REPLY 1

piotrr
Contributor III

Enterprise SSO Extension is in preview. It's worked well for me so far, but there's a huge "PREVIEW" banner on the Microsoft page for it, and I will not use it in our live environment: 

Microsoft Enterprise SSO plug-in for Apple devices - Microsoft Entra | Microsoft Learn 

What happens if you temporarily turn off SSO in the Company Portal settings?