Posted on 11-14-2022 10:36 AM
We are having issues with the O365 login screen freezing after users change their passwords via the SSO extension. Since O365 uses Safari for the sign-in window, it seems to be a Safari issue as we can't even login to office.com. The only workaround we have is to wipe the Mac and rebuild it.
Anyone else having this issue? Is there a solution?
For clarity:
1. User changes password using the SSO Ext in the menu bar. - No issues
2. User opens an Office desktop app - prompted to sign in and the window and the app freeze (hang)
3. Open Safari, same thing getting to office.com - Safari freezes (hangs)
3. Open Chrome, can use Office web apps with no issues.
11-24-2022 01:31 AM - edited 11-24-2022 01:32 AM
Enterprise SSO Extension is in preview. It's worked well for me so far, but there's a huge "PREVIEW" banner on the Microsoft page for it, and I will not use it in our live environment:
Microsoft Enterprise SSO plug-in for Apple devices - Microsoft Entra | Microsoft Learn
What happens if you temporarily turn off SSO in the Company Portal settings?