OfficeActivationEmailAddress Causing only personal accounts in office

Pauljmiddleton
New Contributor II

Hi all,

I have not found anything on the below on the interwebs, anywhere, and am pulling my remaining two follicles of hair out!

As of last Thursday, new users on our Macs now can't log into Office for Mac, we're using the latest version of Office (this is the only change).

We use JAMF Connect and a custom script to deploy the logged in users email address to OfficeActivationEmailAddress in com.microsoft.office which has been working perfectly up until last week.

I've done some testing and tried removing the script from login and just using a PLIST with two entries in:

OfficeActivationEmailAddress is set to a manual entry of a test users email address

and

 <key>OfficeAutoSignIn</key>
    <true/>

With these two set we get the email address prepopulated, as expected but are told we can ONLY use PERSONAL accounts, remove the email address but leave OfficeAutoSignIn set to true and we don't get the email address prepopulated but can manually enter it and all is well in the world.

My problem is why on earth can I no longer have the email address prepopulated when the MS documentation clearly says what we're setting is spot on! My assumption is MS have stuffed up the recent update last week but nobody else seems to be having the problem anywhere. Help! :)

https://learn.microsoft.com/en-us/microsoft-365-apps/mac/preferences-office 

3 REPLIES 3

vic-ama
New Contributor

I just had my first case today and thought I was alone on this!

Pauljmiddleton
New Contributor II

A relief for me to hear that as well! Let's hope we're not alone!

Go_Yes
New Contributor II

Hi there, you're not alone, we need to find a solution, if any exists !