Only some management commands work for iPads...

[fables]

Hi All,

So admittedly I am a little new to Jamf Pro, but I have gone through the Jamf Pro 100 course. My question is, I have a few iPads which their MDM certificates had expired, and I had that the only 2 ways to re-enroll them were via web re-enrollment OR having to completely reset and clear all data from the iPads. I tried web re-enrollment and no luck there, so I reset the iPads. And now they have valid MDM certs, so thats good, but now when I try to send management commands, here is my issue -- commands like "enable/disable bluetooth" work just fine, but when I try to send commands like "Update Inventory", it doesn't work. Why do some commands work and others don't reach the iPad?

[fables]

I'm assuming this has something to do with the iPad having some obstruction with APNs. Whether its the push certificate or something else related to that -- is that correct?

Even when I try "Blank Push", nothing comes up on the iPad.

[mstydel]

What version of iPadOS are these running?

[fables · Accepted solution]

They were on the latest iPadOS (iPad iOS 17.3.1).

I ended up having to wipe them once from the settings, then once they were enrolled again in Jamf Pro, I had to wipe them remotely via Jamf Pro commands. Then the rest of the commands starting working great again.