parentalcontrolsd CPU/RAM Usage

careybell
New Contributor III

Hello all, I have ~150 Macs all bound through our AD, and also configured using Profile Manager. I don’t have anything out of the ordinary configured (Software Update, Munki URL, Screen Saver/Screen Lock) through profile manager, but I have several users with the parentalcontrolsd process either spiking their CPUs constantly, or in a couple cases, using ~6 GB RAM.

Anyone seen this issue or hopefully have a fix? Thanks so much in advance,

63 REPLIES 63

martin
Contributor III
Contributor III

I've heard of this issue but not experienced it myself. I've asked the users to create a sysdiagnose and reported it to Apple (Radar #33231868). Maybe it's a duplicate, maybe not, lets see!

jmig
New Contributor II

I have one reported user (our Dean, because of course it would be the Dean) with this issue, a MBP 2016 bound to AD. For good measure, I've wiped the drive and installed 10.12.6 – here's hoping?

Gonzalez
New Contributor III

Just a follow up, a fellow JAMF admin posted in MacAdmins.slack.com that gathering app usage information was handled by parentalcontrolsd. In our case, we were collecting plug-in information enabled in Computer Inventory Collection. I've turned off that configuration and users with this problem have seen a great deal of improvement. parentalcontrolsd still runs on their system but no longer consumes high CPU resources. As with others our Macs were also AD bound. So this may not address all issues listed here.

martin
Contributor III
Contributor III

@Gonzalez, that is interesting! Have you reported this to Jamf Support maybe? Maybe they can investigate and file a Product Issue.

I've got feedback from Apple as well. The reported that the bug is a duplicate of #31942767 of therefor closed the case.

We've created the following script that will solved the issue (temporarily):

#!/usr/bin/env bash

# Reset Parental Controls
#
#
# Temp fix for macOS with high CPU on parentalcontrolsd

# Delete Settings
rm -fr "/Library/Application Support/Apple/ParentalControls"

# Kill proces
pkill -9 parentalcontrolsd

martin
Contributor III
Contributor III

Our temporarily fix will not solve the issue. We now have unchecked "Collect Plug-ins" from Computer Inventory Collection to see if this might solve the issue.

Gonzalez
New Contributor III

@martin Yes, I have an open case with Jamf. And I still have an open case with Enterprise AppleCare hoping to get some final resolution once Jamf comes back with an appropriate response. Others have suggested not collecting any of the software usage stats. If you collect anything in the Software configuration panel from the Computer Inventory Collection, you may need to disable.

martin
Contributor III
Contributor III

Hi @Gonzalez,

We have seen this in two environments. One has "Collect Application Usage Information" turned on and the other has it turned off. So it seems that this option doesn't make a difference.

  • Martin

jamescchh
New Contributor

Also seeing this on 10.12.6.

bizzaredm
New Contributor III

@jamescchh Seeing this on 10.2.5 .. updating to 10.12.6 later today to see what happens. I can watch the memory usage go up over time. It will max out at 15 or so gb out of 16

martin
Contributor III
Contributor III

@jamescchh, @bizzaredm,

Could you let us know if you have "Collect Application Usage Information" and/or "Collect Plug-ins" turn on?

Thanks!

psanderson
New Contributor

Having this issue in 10.12.6. 39.5GB of memory being used by parentalcontrolsd. Wondered why my laptop was being whiny. Killing the process seems to have provided temporary relief.

mthakur
Contributor

I'm definitely seeing parentalcontrolsd spiking, and one cause for it is definitely app usage statistics gathering by the JSS.

How to reproduce:

  • Open /Applications/Utilities/Terminal.app and move its window to the side of your Mac's screen, keeping its window visible.
  • Enter: top -u at the Terminal prompt and press return. (The top command shows the Mac's Unix process table, sorted by cpu usage and updated constantly.)
  • Now click on a different app's window — can be any other running app.
  • In the Terminal window, watch under the COMMAND column for parentalcontrolsd to spike to top of cpu usage list and then drop again.
  • If you missed it, simply click on any other app, while watching the Terminal window. This is endlessly repeatable.
  • To exit the test, enter ctrl-c in the Terminal window. (This will terminate the top command. You can also quit Terminal.app if you don't need to use it further.)

Note: To trigger the cpu spike, you have to click on an entirely different app, e.g. from Safari to Mail. Switching among multiple open windows or tabs within the same app (e.g. Safari) will not trigger the cpu spike.918757e699064b1bafa73f1c65f0f7ff

KipIngram
New Contributor

This has dragged on forever with absolutely no progress, it seems. Is it ever going to get resolved?

mkolb
Contributor

Just found this discussion.. we have the same problem on a 15" MacBook Pro, running macOS 10.12.6... :-(

martin
Contributor III
Contributor III

I recently got the problem myself (with 10.13 GM). When opening or closing Safari parentalcontrolsd was using a lot of CPU:
3c9fd361a2ce4cb3a9b37bd6980e375c

@Gonzalez pointed out he hasn't seen the problem when removing the Configuration Profile with a Security & Privacy payload. I've excluded my Mac from the Configuration Profile (it only contains Security & Privacy) after which I have not seen the issue. I removed my Mac from the exclusion and have seen the issue reappear.

This issue doesn't not always take place. I witnessed the issue myself now and it looks like the Security & Privacy payload causes the issue. Maybe other Jamf Nation users can confirm?

Gonzalez
New Contributor III

What I’ve found is that some configuration profiles cause the parentalcontrolsd process to seemingly hang. What has finally resolved this is to use more discrete configuration profiles for specific settings we want to enforce. Using something bundled like the Security & Privacy configuration profile provided by Jamf causes the problem. In our environment, a custom payload for Safari also causes the problem. For Security & Privacy, I’ve had to test each setting individually and create a custom payload. For Safari, I’ve moved to scripting preferences. Doing this has allowed the parentalcontrolsd process to shutdown shortly after boot.

ocla__09
Contributor

I exempted myself from any login window, security, or safari config profile and was still seeing the issue. I also have all app usage,font, and plugin inventory collection disabled.

however, killing the process does work (till reboot). Will be very interested to know what the root cause/fix (if any) is.

Gonzalez
New Contributor III

We've had a support case with Apple for a number of months. I was just informed the problem has been addressed with 10.13.2 beta 1. I have not validated but wanted to share with others should they have the opportunity to check.

Jeffery_Anderso
Contributor

Are there any updates on this issue. We have a few users with the same problem. We have been avoiding High Sierra, but if 10.13.3 has fixed it, I'd be willing to test it out on a couple users.

mcsoellner
New Contributor III

Any update on this yet? I have a few users that reported this issue.

Not applicable

Any updates?

qdelaunay
New Contributor II

Hi all,

Without going into details, the problem is still there on 10.13.6, i have open case with AppleSupport, at present there is no answer to this issue, just try Mojave....

Over9000
New Contributor III

Anyone have any solutions to this that work long term? Does Mojave fix the problem?

defiler
New Contributor III

@DanGio yep, it does, we don't see such behavior on 10.14.x