I seem to be having a problem with PreStage enrollment. I had 2 computers purchased recently and neither went through the process at all.
The computers macbooks were purchased the same way as always.
If I Open Apple business Manager and goto Assignment History, both laptops with the correct serial numbers are listed there.
When I log into Jamf and goto PreStage Enrollments, and then goto scope, the devices are listed there.
However, when the computers were first turned on by the remote employees, etc. Jamf did not kick in and I had to send the employees email invitations.
Any ideas on what to check or troubleshoot? I don't think anything has changed.
I am having the same experience with some MacBooks (Air and Pro), yet the iMacs that were purchased for our academic labs are working properly. I know that Jamf has a case open with Apple on this issue. It seems to be an OS problem, but I find it funny that it seems to be hardware dependent.
The person at Apple who I spoke with about this problem told me to boot into repair mode and upgrade the OS and try again (which never worked for me) or to reformat/reinstall the OS until it worked and allowing the machine to cool down between attempts if it was hot. This process worked sometimes, but not reliably.
In the end, for a number of the computers, I just sent an enrollment invitation and enrolled them the systems that way. Being on a tight schedule doesn't allow me to play around with reformatting/reinstalling the OS repeatedly.
@snowfox I connect the MacBooks up to the Ethernet using an Apple Thunderbolt 3 to Thunderbolt2 USB Ethernet adapter. Since Apple doesn't initially allow for connection to a WPA2 Enterprise connection out of the box for configuration...
Apple and Jamf has had multiple users report the issue to them. I trust that Apple will figure it out in a future update.
We were getting the error "Enrolling with management server failed. The MDM server for your organization returned an unexpected status (500).
Zac from support solved our issue! There was no push certificate installed. A notification is supposed to pop up regarding this, so they're going to fix that on their end.
This is what worked for us! We had about 90 Macs that would not take the DEP profiles, even with multipe wipes.
Any update on this? We're experiencing this issue as well and its such a problem and so sporadic that we've abandoned zero-touch for an in-office manual setup approach. The computers don't hang on any activation record, they just miss the Remote Management screen entirely. @drodenbaugh this solution doesn't solve the issue given that it doesn't allow for an actual zero-touch approach. Really hoping Apple can sort out whatever restrictions they have with home WiFi access as it seems thats where the hang-up is is Apple not allowing the computer to download the pre-stage.
Tonight, I was getting a "Sync failed: Communication error. Awaiting next sync". I needed to accept new conditions in business.apple.com After that, I downloaded a new DEP token for Jamf Pro. No love. This has been an issue in the past and has solved this issue. Uploading the new token resulted in a "Problem contacting Apple services" in Jamf Pro.
I guess that'll teach me not to work on Saturday night.