Provisioning error "This Mac is owned by unknown"

[donmontalvo]

Hi all,
We have a Mac that shows "This Mac is owned by unknown" in the Remote Management window when provisioning. It is in ABM, assigned to one of our two MDMs.

I tried switching it between MDMs in ABM, no luck. Also tried changing the PreStage Enrollment on each MDM server, no luck.

Anyone ever see this? If so, any idea how to resolve? I opened a ticket with Jamf Support, but wanted to check here too.

PS, I know I can "release" the device and use an iPhone to re-add it, but hoping that would be a last resort.

TIA

[sdagley]

Not to ask the obvious but have you tried setting the MDM assignment to none in ABM to see if the Mac will then skip the Remote Management step completely?

[donmontalvo]

I meant to circle back, turns out the computer needed to be removed from one of our two Jamf Pro instances, since we changed the assigned MDM in ABM. All fixed once removed and the computer rebooted.