Quicktime won't run after imaging

[tatiang]

Has anyone run into a problem with Quicktime Player in 10.6.3? If I image a
machine with OS 10.6.3 and our full config, I get the following when I open
Quicktime Player:

Reason: no suitable image found. Did find:
/System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC: no
matching architecture in universal wrapper

Also, Quicktime Player is version X rather than version 7. I haven't been
able to get Quicktime Player to run on images with this base (10.6.3), even
though I've recreated the base image several times.

Caveat: I can run Quicktime Player if I don't include several of my larger
app packages (e.g. CS4, iLife, etc.), so I understand it's not specifically
a problem with only the OS, but I'm just curious if anyone has experienced
this. The odd thing is that if I push out the large packages after the OS,
Quicktime works fine. If I run the full config with the OS followed by
those same packages in the same order, it fails.

Tatian

---

Tatian Greenleaf
Associate Director of Technology
Saint Mark's School
(415) 472-8000 x1014

[russeller]

Have you tried "Get Info" on QuicktimeX and changing it to 32-bit mode?

Steven Russell
Capistrano Unified School District
Technology Support Specialist
(949) 234-5500
ssrussell at capousd.org

[tatiang]

No, I hadn't, but I just did and it appears to be working. Thank you!

Tatian

---

Tatian Greenleaf
Associate Director of Technology
Saint Mark's School
(415) 472-8000 x1014

[mfennelly]

I ran into this issue a couple of weeks ago. Turns out that I was
overwriting the file with my iLife install.

My OS layer was fine and had the correct version, but my iLife had package
had an old version. So when iLife was added to the image (as it was in
almost every case) Quicktime stopped working with the very error you
describe.

Anyway, if you install the combo update over it, you will get the current
version of the framework and quicktime will work. My long-term solution was
to create an up-to-date iLife package.

Maura

Maura Fennelly
Technology Department
Archbishop Mitty High School
mfennelly at mitty.com
408.324.4243

[#5]

Maura,

How did you package iLife to get Quicktime working? I installed iLife on
a 10.6.3 machine and then installed the 10.6.4 update. I confirmed that
Quicktime still works and that I have the latest version. But when I try
to create an iLife package using the preinstalled setting in Composer
Quicktime shows up as grayed out and crossed out in the applications
folder with the owner: root, the group: wheel, and mode 755. I haven't
packaged and tested it yet because this doesn't seem right to me and I
don't want to waste any more time on this.

- Cody

[mfennelly]

It is a bug in composer. The package receipts are in a new location so
Composer doesn't see iLife as installed software. This is the solution that
JAMF sent me:

Navigate to the Composer Application and right click and select Show Package
Contents.

Navigate to Contents > Support > NewPackageOptions > Software.

Copy iLife 09 - Full.composer to your desktop.

Rename it to iLife 09 - Full10-6.composer.

Open the file in text edit.

Change the line <check_for>/Library/Receipts/iLife '09.pkg</check_for> to
<check_for>/var/db/receipts/com.apple.pkg.iLife'09.plist</check_for>

Then, copy your new iLife 09 - Full10-6.composer into the Composer folder
located in: Contents > Support >
NewPackageOptions > Software.

iLife 09 Full will now be listed in preinstalled software in composer.

[#7]

That's what I did, I got those instructions off of the mail list. But
Quicktime is still showing up grayed out and unavailable in Composer. If
I build the package and install it it breaks Quicktime on my base OS.