re-enrollment iPads

hhochwald
New Contributor II

Hi,
is "Erase All Content and Settings" on a DEP iPad a re-enrollment Prozess on Jamf?

Why does the iPad lose all user information after this process?
Thanks!!!
Harald

2 REPLIES 2

larry_barrett
Valued Contributor

Erase all contents and settings does exactly what it says, it's a full nuke.

With JAMF, if you do not delete the record of the wiped app, it will reinstall the apps already assigned to it. User data is not saved in JAMF. User settings are not saved in JAMF.

If you deleted the record in JAMF, the iPad will need to go through the enrollment process. No apps would automatically load (unless the device was part of a scope that included installs).

RobbieReichard
New Contributor III

Did your iPad not reenroll after it went through the re-activation process?