Recently Purchased Content Not Showing

[mellis]

Last week I setup our VPP details in CS (uploaded service token etc). Under the content tab I clicked the Update Purchased Content button and added the first of our apps. This was last week and still there is no content showing. I've tried again this morning and we still have nothing. Any suggestions?

[Michael_Meyers]

On occasion, I have to run this script to force the update:
1. Open the MySQL Command Line Client on your SQL Server
2. Type use jamfsoftware; to change database
3. Type update vp_admin_accounts set licenses_since_modified_token = '';

The last part of the command '' is actually two single quotes together. Hopefully that should do it.

[drodenbaugh]

We have been having the same problem. It seems like within the last few weeks we have to update purchased content every time we buy an app. The only other thing we have found out is make sure the app is the same. Sometimes there is a "free" app and a paid one and if you select the wrong app the licenses will not update.

[mellis]

@Mike_Meyers I tried your steps, didn't get any 'success'or confirmation from the command line however, I didn't get any fails or errors either. So I presume it went well. Other than CS is still showing no apps :-/

I've just had a reply from Jamf support so I'll work with them on getting this resolved and post here if we have success, in case anyone else if having the same problem :-)

[Michael_Meyers]

Bummer. That has been a fix that worked for us some of the time. I think it is an ongoing issue for a few people, so hopefully they have a solution!