Recon Crash at Launch

[Matt_D]

Hello,
I have the following error when launching fresh install of Casper 8.52 on a OS X Server 10.7.4 and it doesn't launch

An unexpected error occurred: NSInternalInconsistencyException Reason: Modal session requires modal window The program will close. #0 CoreFoundation 0x99425a45 raiseError() #1 libobjc.A.dylib 0x949de149 objc_exception_throw() #2 CoreFoundation 0x9938d289 +[NSException raise:format:arguments:] #3 Foundation 0x94b94233 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] #4 AppKit 0x902df478 -[NSApplication commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] #5 AppKit 0x902dfd4c -[NSApplication beginSheet:modalForWindow:modalDelegate:didEndSelector:contextInfo:] #6 JAMFCore 0x000f3520 -[JAMFAuthenticationWindowController showAuthSheetForWindow:showKeychainField:] #7 Recon 0x00005242 -[ReconAppDelegate displayLoginWindow] #8 Recon 0x0000270b -[ReconAppDelegate startupAndHandleErrors] #9 Foundation 0x94ad0df1 -[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1() #10 CoreFoundation 0x99365903 _CFXNotificationPost_block_invoke_1() #11 CoreFoundation 0x99330688 _CFXNotificationPost() #12 Foundation 0x94abbfde -[NSNotificationCenter postNotificationName:object:userInfo:] #13 AppKit 0x90013d99 -[NSApplication _postDidFinishNotification] #14 AppKit 0x90013a8f -[NSApplication _sendFinishLaunchingNotification] #15 AppKit 0x900125b0 -[NSApplication _handleAEOpenEvent:] #16 AppKit 0x900122c6 -[NSApplication _handleCoreEvent:withReplyEvent:] #17 CoreFoundation 0x9937e1c8 -[Protocol performSelector:withObject:withObject:] #18 Foundation 0x94af60c2 -[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1() #19 Foundation 0x94af4e75 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] #20 Foundation 0x94af4c49 _NSAppleEventManagerGenericHandler() #21 AE 0x994d2045 _Z20aeDispatchAppleEventPK6AEDescPS_mPh() #22 AE 0x994bbb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS() #23 AE 0x994bba54 aeProcessAppleEvent() #24 HIToolbox 0x97b31c66 AEProcessAppleEvent() #25 AppKit 0x9000f347 _DPSNextEvent() #26 AppKit 0x9000e942 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] #27 AppKit 0x9000acb1 -[NSApplication run] #28 AppKit 0x9029bbd9 NSApplicationMain() #29 Recon 0x00002239 start() #30 ?? 0x00000002 ???()

[alanwest · Accepted solution]

Matt, Do you have another user account on that machine you can try opening the Recon application under? If not try doing that and see if the profile you are using is corrupt. I had something similar happen and it was that the user profile.

Alan

[Matt_D]

Thanks Alan,
It was due to an incorrect profile. I've created another admin and was able to use Recon without issue.

Matthieu

[ScottyBeach]

I'm getting the same error and have been on a number of Macs OS 10.6, 10.7 & 10.8. This happens on any number of accounts and on a newly enabled root account on a fresh from the box.
Any other suggestions?
Thanks,
- Scott

[brad]

We had a very similar error like that right at the launch of recon. It had to do with the .GlobalPreferences file not having a language and a keyboard selected. You might try switching the language away from English and then back to English and see if that makes a difference. If that is the case you'll want to look at pushing a new .GlobalPrefereces file out to your affected machines.

Good luck,
Brad

[tomt]

Just ran into this same issue (Jamf v8.62, OS 10.8.2) and resetting the language worked.

Thanks