Safari / Chrome / Preview issues

glasgowclyde
New Contributor III

Good Morning!

We are currently experiencing an issue where Safari and Chrome display white pages and Preview doesn't display anything but it's outline.. Has anyone else experienced this?

A restart helps sometimes but I am now getting reports of a lab consistently getting the issue despite a couple of restarts?

Thanks

4 REPLIES 4

dsavageED
Contributor III

Hi, a bit more detail is probably required...

What version of MacOS, Safari, Preview and Chrome? Does it happen for all users? Is it a particular PDF or image or just something googled at random?

glasgowclyde
New Contributor III

Thanks for the response dsavage.

It's at random... Sierra 10.12.6 for all users, Safari 10.1.2, Chrome 70.0.3538.77, Preview Version 9.0 (909.18).
Any image opened on the systems just displays the transparent outline of the app's window (Think Wonder Woman's jet lol)

Any assistance here is greatly appreciated.

Thank you

dsavageED
Contributor III

Is it any particular image format and is the Finder able to preview the image? Do they render PDFs?

Have you tried the old standard of re-installing the last combo update?

Repairing user permissions, just incase:

diskutil resetUserPermissions / `id -u`

glasgowclyde
New Contributor III

I'll give the reinstall a go Savage

Thank you!