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Posted on 12-07-2016 08:42 AM
Hey all,
As the title suggests, the Self Service badge on the dock is showing a notification when there is none available. Any insight would be appreciated!
Thanks
Solved! Go to Solution.
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Self Service (macOS)
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Posted on 12-07-2016 11:54 AM
@jennmurphy if you delete the
~/Library/Preferences/com.jamfsoftware.selfservice.plist
file and restart the computer that should clear the incorrect badge notification. We run into this on our computers and we're running 9.96.
7 REPLIES 7
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Posted on 12-07-2016 09:29 AM
I thought this had been fixed, but there was/has been a bug with this feature from early on when it was introduced that would randomly show inaccurate results. We stopped using the feature a while ago since wasn't reliable. Its possible its still an issue that needs to be addressed though.
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Posted on 12-07-2016 11:54 AM
@jennmurphy if you delete the
~/Library/Preferences/com.jamfsoftware.selfservice.plist
file and restart the computer that should clear the incorrect badge notification. We run into this on our computers and we're running 9.96.
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Posted on 12-07-2016 01:45 PM
Hey all,
We're aware of the issue of Self Service badge notifications not always showing the correct notification(s) number.
It's filed under PI-000865 and is still in an open status, which means you may see the behavior manifest in your environment.
If you haven't already opened a case with your TAM for this, you can get in touch with them to get a case opened and attached to PI-000865 by either giving support a call, sending an e-mail to support@jamf.com, or by using the My Support section of Jamf Nation.
Thanks!
Amanda Wulff
Jamf Support
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Posted on 05-24-2017 09:37 AM
@amanda.wulff Is there any update on this? The notifications framework for Self Service is all but unusable still in 9.98 if the App badge isn't going to work correctly. Seems to be a ton of PIs lately that are not being prioritized for close. We can't all wait for 10 to hopefully fix a lot of this stuff... I just enabled Notifications for Self Service on my dev box, enrolled a client, and instantly I have 9 phantom badge items, and clearing out the Self Service plist and rebooting does nothing.
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Posted on 07-06-2017 01:59 PM
Update: Never mind, looks like it just resets the number after a reboot. Script removed. It looks like removing the plist does work consistently.
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Posted on 11-14-2017 06:58 AM
Hello, what about this issue ? Same with JSS 10 :(
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Posted on 11-14-2017 07:12 AM
On a related note: Is it possible to completely disable the Self Service number badge?
