Self Service Icons are disappearing after a change is made to a policy.

[CSHGreenwich]

We have been doing some testing creating a new policy but the Icon did not show up in self service. Checked all of the settings. Finally I just left everything alone for 24 hours. This morning the Icon was there but I tested it before the client availability time. So I just went back to change the start time so I could continue testing and the Icon Disappeared again.. Waiting another 24 hours just to test my theory.. Any Ideas? We have a custom hosed site.

[Hugonaut]

You say your self hosted, what does your self hosted setup consist of, Hardware Software/OS & what is your JPS Version & What Operating Systems are the end users running? Is your database MyISAM or Innodb?

A few things needed in order for troubleshooting,

Have you tried cloning the policy? - when you do clone the policy, is it behaving the same way as the original policy?

What happens when you run a sudo jamf recon on a machine that has the policy scoped to it?

Also, create a custom trigger and run a 'sudo jamf policy event -CustomTriggerName' - does it still install regardless of its appearance in Self Service?

[CSHGreenwich]

No we are hosted at JAMF. We only have a distribution server onsite.

[CSHGreenwich]

My database is completed Hosted by jamf

[CSHGreenwich]

Te cloned policy is behaving the same way and the policy is not showing up or deploying either.