Self Service issues on iPads with latest Casper suite release?

New Contributor

Is anybody else experiencing issues (the "unable to connect to server" message) when trying to connect to the self service from iPads since the lastest Casper suite update?
Installing apps already in the list loaded on device seems fine, but refreshing the app to update this list seems to cause the problem.


New Contributor

same for me. submitted a ticket on 3/10/2017. no response yet.

Release Candidate Programs Tester

I had this exact same problem occur, I put in a ticket but figured it out myself. Regenerate your tomcat cert, close out of self service and the message went away.

Here's the message I got:

Thank you for your email, I am certainly glad to hear you were able to figure it out on your own! As to the exact causes, we have seen a few issues with today's release that has been affecting Windows users, in some instances the renewal of the SSL cert was all it was needed, which is exactly what you did.