Self Service Notifications

falbrecht
New Contributor III

Hi

 

We push our software updates through self service for a few days before installing automatically on user's machines. We are trying to set it up so that the end users get a notification (either push notification or on the self service icon itself) but are running into issues. We don't get any notifications from self service unless self service is open; and even then it's not a push notification but an indicator on the app icon.

 

We have our push certificates up to date and we have a configuration profile that allows for Jamf notifications. Are we missing anything else here?

 

falbrecht_0-1643826373587.png

 

1 ACCEPTED SOLUTION

ljcacioppo
Contributor III

I'm not sure there is a fix for this currently - I have the same issue.

May be worth reaching out to support, but I believe this Product Issue is still active: PI-005955 deals with inconsistent notifications.

Here's a feature request to fix it: https://ideas.jamf.com/ideas/JN-I-16091

Might be worth looking into using something else like jamfHelper, installomator has a built in notification option, IBM Notifier, etc

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5 REPLIES 5

falbrecht
New Contributor III

falbrecht_0-1643826593343.png

Notification profile

ljcacioppo
Contributor III

I'm not sure there is a fix for this currently - I have the same issue.

May be worth reaching out to support, but I believe this Product Issue is still active: PI-005955 deals with inconsistent notifications.

Here's a feature request to fix it: https://ideas.jamf.com/ideas/JN-I-16091

Might be worth looking into using something else like jamfHelper, installomator has a built in notification option, IBM Notifier, etc

falbrecht
New Contributor III

That would make sense definitely voted on that one. Yeah we have some other notifications setup but they are pretty intrusive; appreciate the response!

Cyberghost
New Contributor III

Hey,

we have the same problem with the notifications. There is also another topic about Teamviewer (Re: Teamviewer intergration - self service notific... - Jamf Nation Community - 246592).
We were in touch with JAMF Support and there is also PI-010131 about this problem. 

mainelysteve
Valued Contributor II

You mentioned your push certificate was kosher, but didn't mention that you also setup your push proxy. I assume you do, but it's worth checking. 

https://docs.jamf.com/10.35.0/jamf-pro/documentation/Jamf_Push_Proxy.html?hl=proxy