our employees are thankful because of the possibility to configure their printer at the printer system on their Macs with one click. We roll out the printer and the extended setup for it, like what kind of paper tray and finisher and so on. And we roll out the recommened links to our intranet. The new Mac users are thankful for that and the older one do not use the self service.app, because in their opinion, they are "seniors" and so they do not need any support from their boring IT-Service :)
We allow and encourage our end users to install and update all of the necessary software we require from self-service. We're not using anything highly technical or requiring licensing so it's pretty straightforward on our end. We find that this promotes better tech competency in the workplace and empowers our users. Obviously, this is all anecdotal.
We have setup some Smart Groups and scripts that list all software updates if the user isn't updated on applications like Chrome or Zoom so they can get it that way before we push. Also we have written scripts that can be used to fix issues, like clearing systems cache or resetting the Dock. Plus, some configurations that some people want for some applications. We have a script that we use to refresh their JAMF, recon, policy and manage running while killing some services.
Of course, the applications and drivers.
Depends on the application on what to use for Self Service. For some applications, we can download the latest from their repositories and use scripts. Others we upload packages using AutoPkgr.
For the updates it's usually a script that will kill the service and then run the policy that has the installer.
The Clearing System Caches is not a script, it's just using the built-in maintenance policy in JAMF. For the others, I write the scripts when we get calls from the helpdesk on issues, review how we resolve them then create scripts that will automate the process. I've been doing mac system support for over 20 years, so you find what works over time. The more you can automate, the more you can resolve quicker.