Skype presence is not appearing in Outlook

svenke
New Contributor III

We have multiple clients with outlook 16.39 and 16.40 that the skype presence is not updated in the header from the mails ( to, from, BCC field).

The strange part: if you take the address book and search for persons, there the skype presence is accurate.

I removed Outlook, Skype and teams from a client and reinstalled everything with the latest version (outlook, skype and teams). But no luck.

Did someone already saw the same behaviour ? suggestions to fix this?

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