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Slack Update Admin Credentials is Missing

S_Puschel
New Contributor III

Posted on ‎02-26-2021 01:47 AM

Hey Community, I have a problem with Slack, it always comes to the message that an admin password is needed for the installation of a Slack update. I think it is due to automatic updates. Does anyone have the same problem and a solution?

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Moe_Halabia
New Contributor II

Posted on ‎03-01-2021 04:17 AM

@S.Puschel that could happens if you are deploying Slack using packages you can use 'Mac App Store apps' instead

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jpuebs
New Contributor III

Posted on ‎03-02-2021 06:43 AM

Is it a 'Helper' tool update prompt that is coming up? If so, we advise users to update the app via Self Service which seems to resolve the issue.

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T_Armstrong
Contributor

Posted on ‎03-02-2021 07:19 AM

Solution = push the package via Jamf or VPP.

Sounds like this is an unmanaged app trying to update on its own.

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matin
New Contributor III

Posted on ‎03-02-2021 07:28 AM

KB from Slack: https://slack.com/help/articles/360035635174-Deploy-Slack-for-macOS#allow-users-to-update-slack

You may want to disable auto update on your clients if you are going to have your clients update via self service or Jamf policy/patch.

defaults write /Users/$USER/Library/Preferences/com.tinyspeck.slackmacgap.plist SlackNoAutoUpdates -bool YES
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