Smart Notebook on imaged machine

[tatiang]

Following up on my earlier thread about using Composer to create a package
for Smart Notebook 10, I am now in the process of just trying to manually
install a working copy on a machine that has been imaged using Casper. I've
tried a clean uninstall and reinstall of the software using the newest (and
older as well) versions from their website, I've tried creating a new local
admin account and reinstalling, but none of this is working. When the
program launches, I get an error about needing to reinstall. I gave the
support staff at SmartTech remote access to one of our computers with this
problem and they couldn't figure it out after several hours of trying.
I'm desperate and hoping that someone else on this list may have had a
similar problem with this software. I think it must come down to a
permissions problem, but I can't figure out what to change. Repairing
permission on the drive doesn't help.

Help?

Tatian

---

Tatian Greenleaf
Associate Director of Technology
Saint Mark's School
(415) 472-8000 x1014

[#2]

I hate to suggest it, but it may be something in your base image, or
possibly a problem with a package that lays down after your base.

I've actually encountered similar issues with 'bad packages' causing
other apps to throw errors. Usually it's due to another package
modifying or setting incorrect permissions on a folder that the "problem
app" needs to access.

I would try loading a Mac from the CD with no other apps, then install
SMART Notebook manually to see if you still have those troubles. If all
works well at that point, at least you know to start eyeing packages..

We have deployed SMART notebook to about 3,000 computers with no
problems. I didn't do anything special to build the application, just a
"New" snapshot within Composer and installed the software. I've built a
few versions from scratch as they updated from SP1 to SP3 over the
summer months..

Hope that helps some,

Jason Weber

Technology Support Cluster Specialist

Certified Casper Administrator

Independent School District 196

[tatiang]

Jason,
Thank you. It's good to know that it is possible to build a working package
with Composer. We're currently doing just what you suggested (reformatting
and installing OS X clean from DVD) to see if it's our config that is the
problem.

Tatian

---

Tatian Greenleaf
Associate Director of Technology
Saint Mark's School
(415) 472-8000 x1014

[CapU]

I was until recently installing Movie Magic from a policy that ran after the machine had completed imaging along with 23 other apps.
Then all of a sudden the process to Authorize Movie Magic stopped working. The vendor traced the issue back to our machines rejecting a cert. After much hand wringing I decided to create a new image with no scripts and add Movie Magic to the image. This approach works. Now I just add my "defaults" and other applications from a p;icy that runs after the machine images...and my techs are able to Authorize Movie Magic now.