iOS Password Issue with Gmail Exchange Service

[jdedmon]

We just started rolling out our iPad Air 2's and are first time Apple/JAMF users.....we have gmail accounts in the district so we had to set them up through Exchange and do a CalDav sync as well to configure their gmail accounts and calendars.

My problem is that the students are entering their email password in incorrectly. I have the restrictions set so they cannot change or add anything in the email account section. Since they entered their password in wrong they get a server error message in the mail app. My question.....how do I fix that?? I can't find a way to get a new email password prompt to come up so they can enter it correctly and receive their email. I tried the "clear restrictions" in management so I can edit the email account but nothing happened....I think that's referring to the on-board restrictions and not the configuration profile restrictions. At this stage, I can wipe the device and set up again because the kids don't have anything on them. However, that's not a long term solution.

Thanks in advance for the help :-)

[Sandy]

You would have to exclude the device from the config profile that is preventing them from editing accounts, fix the problem, and then remove the exclusion.
It seems weird that it would save a password to their settings that did not properly authenticate....ours (last year) would continue to prompt until they got it right, and then mail would connect.

[jdedmon]

That's what I thought would happen....that they would continue to be prompted. I don't know for sure that they entered the password in wrong.....interrogating middle school students has mixed results LOL. I just know that they get a server connection error and that it doesn't prompt them for a password. It's the only thing that makes sense, though. I can't see a way that only certain iPads would be unable to connect to the mail server. It would have to be a configuration error and then all of them would have the error.