Sophos interfering with Papercut and printing

New Contributor III

Just wanting to see if anyone has seen this or if your collective knowledge could see something I'm missing.

Some background info:
MacBook Air fleet with Sophos installed.
Just deployed Papercut MF and a new print server.
Installed the printer manually and via policy

The issue:
We are having an issue where people are printing and the job is showing up in out print queue as our Sophos management account and not the user.

I suspect this could be related to the way Sophos has been packaged. But the print issue is intermittent. Staff can print with no problems, then all of a sudden they are printing as the Sophos account and not theirs, so the job doesn't go through.

Any help would be great.



New Contributor


I know this was a while ago, but I have just come across the same issue and wondered if you ever found a solution? It's intermittent in this case as well.

Thanks for any help you can offer.

New Contributor III

I would be interested to know if this is still an issue since we are considering PaperCut as an option for print management.

Valued Contributor III

Sounds like the Sophos management account's kerberos ticket is being bumped to the default ticket for whatever reason, and is being used in place of the user's when printing.

We periodically see this issue with the AD service account we use to mount our SMB DP shares for content downloads. I'd make sure the affected users have active kerberos tickets of their own (maybe Enterprise Connect or similar TGT management tools can assist here).