Stucked after logon screen

JYDP1
New Contributor III

IMG_20230525_115157.jpgHello all.

After deployment, and, just after entering a session, i'm stuck on this windows. Any session is impacted.
Only way to pass this window is to hard extinct, reboot and re-enter the same session ?

Help needed please.

7 REPLIES 7

mmcallister
Contributor II

If you have an adapter available, try connecting the laptop to ethernet.

JYDP1
New Contributor III

Already connected to network.

sk25
Contributor

@JYDP1 Is that stuck at remote screen where you have to enter the credentials to login? If so, may try disabled the MFA and do the set up. 

JYDP1
New Contributor III

Nope, it's just after entering credentials. 

You click on image, password, and just after, for the first opening of the session, i'm stucked on this.

gabester
Contributor III

Any chance you can share with us the preceding screen before you get stuck to help us better understand where exactly this is occurring? I'm not sure if you mean you're getting to the login window on a newly deployed Mac, or if this is occurring during the macOS Setup while enrolling  in your MDM via Apple Business/School Manager...

JYDP1
New Contributor III

I can't upload image anymore. Anyway.

it's just after the main login screen, where you see images and name of users.

JYDP1
New Contributor III

IMG_20230608_092512.jpg